In 1994 BS 5750 was replaced by ISO 9001, not a huge leap – still a standard very much driven by procedures & many would say Bureaucracy. In 2000 the ISO 9001 standard had its biggest change, became less prescriptive & more Process Driven. This was seen by the majority as a breath of fresh air! For previous standards if you wrote a procedure & created a form for everything you did – you could easily be certified to the standards. This often made it bureaucratic, onerous, said little of how you actually managed your business & contributed even less to improving your exisisting systems. Along no doubt with many other consultancies, we have spent years convincing potential clients that the new 9001 process based systems need no longer by onerous & should not only be integral to normal good management practises, but provide a serious tool for improvement. It therefore came as a bit of a shock when I received the below email – “Do you have previous working experience of the BS5750 standards, assuming you would be the auditor, if we decided to go ahead? My manager has concerns about how slack ISO 9001 appears compared to BS5750. BS5750 is the level of standard he is looking for.” “Horses for Courses” – The difference with the new 9001 standard is that you can choose how ridged your processes need to be, the amount of procedural content that would benefit you & how much paperwork you need to generate. With BS 5750 bureaucracy was almost inevitable….current 9001 gives you both Choice & Flexibility. So although a surprise the email raised a valid point – ensure your Consultant or Quality Representative understands the level of control & flexibility your business requires.
“Risk management is a new and welcome addition to ISO 9001.” I don’t think so, certainly for some companies but not as a requirement to achieve Certification of your Quality Management System. This has taken the standard back to pre 1994 and the days of BS5750. BS5750 was originally derived from the Military Standards & was based around manufacturing. As the decades have passed, UK manufacturing has dwindled while Service Companies have come to the fore. This is largely why the Process Model adopted for ISO 9001:2000 was introduced & embraced as a welcome change. ISO 9001 in my opinion should provide an adequate framework for a company to consistently deliver its services or goods. It should not enforce practices that add bureaucracy or paperwork while not necessarily impacting quality in any way. The bulk of our ISO9001 clients, as with the bulk of companies in the UK are non-manufacturers – this has therefore been written by dinosaurs for the few remaining bastions of manufacture & does not reflect the elements required to quality manage modern day services. QM.UK’s immediate task will be to address this element with minimalism for those where it serves little purpose…. Grant QM.UK